Refund Policy

1. Overview

This Refund Policy applies to purchases made through Jitzco checkout for on-platform Brazilian Jiu-Jitsu (BJJ) events. It does not apply to events where the host uses external registration (a third-party site such as Eventbrite, Smoothcomp, or the host's own page) — payment, refunds, and disputes for those events are handled outside Jitzco. See §2.

This page works alongside the Jitzco Terms of Service and the Jitzco Host Terms of Service. Where this policy and the host's individual event policy differ, the rules below describe what Jitzco enforces server-side.

2. On-Platform vs External-Registration Events

Two booking modes exist on Jitzco:

• On-platform ("Book on Jitzco"): paid through Jitzco checkout via Stripe Connect. The rules in this page apply to these bookings.
• External registration (link-out): the host's "Register" button opens a third-party page. Jitzco does not process the payment, has no Order record, and does not handle refunds or chargebacks for these events. Refund requests for link-out events must be made directly with the host or the external registration platform.

Each listing displays its booking mode at the point of purchase. Your order confirmation reflects which mode applied.

3. Refund Policy Types

Hosts choose one of three refund-policy tiers per event. The tier you saw at purchase is snapshotted onto your order and governs your eligibility — even if the host later changes the policy on the listing.

• Flexible. Full refund anytime before event start.
• Moderate. Full refund 30+ days before event start. Up to 50% refund 7–29 days before event start. No buyer-initiated refund within 7 days of event start.
• Strict. No buyer-initiated refunds. Exceptions: where required by law, by Jitzco policy (host cancellation, force majeure), or by an admin override.

Day-counts are measured in whole days from the moment of your refund request to the event's start time (UTC-based math against the snapshotted event start on your Order).

4. Buyer-Initiated Refunds

When you (the buyer) request a refund:

• Eligibility is determined by the refund policy tier snapshotted on your order (§3).
• Refund eligibility uses the event start time captured at the moment of your purchase — not any later host edit of the event.
• For buyer-initiated refunds, the refundable amount is based on the ticket price you paid and the refund percentage allowed by your order's policy tier. The exact amount is shown to you before you confirm.
• Inside the Moderate 7-29 day window, the maximum refundable amount is 50% of the ticket subtotal. Jitzco will reject requests above the 50% cap; hosts can choose to honor a larger refund as a voluntary host-initiated refund (see §9).
• If your Order is missing the event-start snapshot (legacy data), Jitzco defaults to admin review rather than processing automatically.

5. Host-Cancelled Events

When the host cancels an on-platform event with sold tickets:

• You are eligible for a full refund of the full amount you paid.
• Jitzco automatically initiates the refund for eligible Orders at the moment of the host's cancellation. Funds return to your original payment method on Stripe's standard settlement schedule.
• If your Order was already partially refunded (e.g., you previously got a 50% refund under the Moderate tier), Jitzco refunds the remaining balance only — see §6.
• In rare cases — for example, if the host's payout to their bank has already been triggered, or if their Stripe Connect account has been disconnected — the automatic refund is skipped. In those cases, Jitzco routes the order to admin review and uses commercially reasonable efforts to complete the refund if the order is eligible. Timing may be longer.
• The cancellation itself remains in effect regardless of individual refund outcomes. Jitzco does not reverse a host's cancellation because a refund failed automatically.

6. Partially-Refunded Orders

If your Order has already been partially refunded (for example, you received a 50% refund under the Moderate tier, then the host cancelled the event), Jitzco issues a refund only for the remaining eligible balance:

• The remaining amount you paid that has not yet been refunded.

Jitzco does not issue duplicate refunds. The total amount refunded across all refund events on your Order will never exceed the total amount you originally paid.

7. Postponed or Materially-Changed Events

If a host postpones or materially changes an event after you've bought a ticket:

• First, contact the host through the listing to understand the new date or change.
• If you can't reach the host, or the change is unacceptable to you, contact Jitzco support (§12).
• Jitzco reviews postponement and material-change refund requests on a case-by-case basis. We may consider factors like time between postponement and the original event date, host responsiveness, and your individual circumstances.

Note: Jitzco does not currently auto-convert postponed events into cancellations after a fixed window. Until further notice, postponement refund requests are handled through support.

8. Force Majeure

If a refund request stems from a documented force majeure event — host medical emergency, venue loss outside the host's control, public-health restrictions issued by competent authority, or comparable circumstances — Jitzco reviews the request on a case-by-case basis.

• Jitzco may require documentation supporting the force majeure claim.
• Review is not automatic and is performed by Jitzco admin / support.
• Jitzco may adjust the refund outcome in light of the circumstances.

9. Chargebacks and Disputes

Where possible, please request a refund through Jitzco / your host first. If you file a payment dispute ("chargeback") with your card issuer:

• The card issuer's dispute process controls the outcome.
• Jitzco may pause duplicate refund processing while the chargeback is open to avoid double recovery.
• Repeated or fraudulent disputes may result in account suspension under the Jitzco Terms of Service.
• Jitzco may provide evidence to your card issuer based on the booking record, the event listing, and the host's communications.

Hosts also receive chargeback exposure on their Stripe Connect account — see the Jitzco Host Terms of Service.

10. Refund Timing

Once Jitzco issues a refund through Stripe:

• The refund is initiated on the original payment method used for the purchase.
• The time it takes for funds to appear in your account depends on Stripe's settlement timing and your card issuer's processing window. This is usually several business days; Jitzco does not control the exact timing and cannot promise a specific day.
• Where available, the order status on your tickets dashboard may reflect whether a refund has been initiated.

11. How to Request a Refund

To request a refund, log in to your Jitzco account, go to My Tickets, open your order, and select Request refund. You'll see the refund amount before confirming.

1. Ordinary buyer-initiated refund requests are processed through the Request refund flow on your order. The system checks the refund policy snapshotted at purchase, shows you the exact refund amount, and processes the refund through your original payment method after you confirm.
2. Host-cancelled events, payment errors, postponements, material changes, or cases where the host is unresponsive, contact Jitzco support at support@jitz.life. Include your order number and a description of the circumstance. Jitzco support / admin will determine whether the refund qualifies under the rules in §4 (buyer-initiated), §5 (host-cancelled), §7 (postponement), or §8 (force majeure) and process it accordingly.
3. Host-cancelled events auto-initiate refunds for eligible Orders; you do not need to request one separately. If you don't see a refund within Stripe's normal settlement window after a cancellation, contact support.

12. Contact and Escalation

For refund questions or escalations, contact us at support@jitz.life. Please include your order number where applicable so support can locate your Order quickly.

13. Policy Updates

Jitzco may update this Refund Policy from time to time. Material changes — fee refundability rules, refund-tier thresholds, dispute handling — will be communicated to active users and may apply only to bookings made after the update. Nothing in this page waives any consumer-protection right granted to you by applicable law.