Host Terms of Service

1. Who these terms apply to

These Host Terms of Service apply to any user who lists a paid event, accepts payments through Jitzco, or otherwise uses Jitzco's commerce features as a host or organizer. They are in addition to the general Jitzco Terms of Service that apply to all platform users. If you only browse Jitzco or attend events as a buyer, these host-specific terms do not apply to you.

2. Host responsibility for accurate event information

You are solely responsible for the accuracy of every listing you create, including title, description, dates, location, instructors, capacity, pricing, ticket types, refund policy, and any other field on the event. You agree to keep listing information current and to correct inaccuracies promptly. Listings that mislead buyers may be removed at Jitzco's discretion.

3. Timely communication with attendees

You agree to respond to attendee inquiries (messages, booking questions, refund requests, and pre-event logistics) in a timely manner. You remain primarily responsible for attendee communication and event logistics. Jitzco may review communications or assist where needed for refunds, disputes, safety concerns, chargebacks, policy enforcement, or marketplace operations.

4. Jitzco booking fee (application fee)

You set the listed ticket price, and the buyer pays exactly that price at checkout — the Jitzco 10% booking fee is embedded in it, not added on top. Jitzco retains its 10% booking fee from the listed price; you receive the remaining 90%, which is the gross host amount before Stripe processing fees, refunds, chargebacks, payout holds, reserves, or other adjustments.

There is no cap on the fee. Jitzco may change the fee percentage on a forward-looking basis with reasonable notice; the fee in effect at the moment of each sale is the fee that applies.

5. Stripe processing fees charged through your Connect account

Standard Stripe credit card processing fees (typically ~2.9% + $0.30 per transaction; rate varies by region and card type) are charged by Stripe directly to your connected Stripe account. Jitzco does not collect or forward these fees — they are between you and Stripe and appear as Stripe-line items on your Stripe dashboard. You are responsible for understanding Stripe's fee schedule for your country, currency, and card mix.

6. Payout timing (approximately 24–48 hours after the event ends)

For events sold through Jitzco checkout, funds settle into your connected Stripe account balance at charge time. Jitzco controls the payout schedule for event proceeds and releases eligible payouts approximately 24 to 48 hours after the event ends. The exact timing is a function of our scheduled payout cron (runs every six hours) and Stripe's standard bank-settlement timing. This window protects buyers and gives Jitzco time to confirm the event occurred and handle cancellations, refunds, and disputes.

Recurring/series payouts, refunds that arrive late, or operational holds for risk review may delay an individual payout beyond the 24–48-hour target. Jitzco does not guarantee a specific payout date.

7. Refunds and chargebacks debit your Stripe Connect balance

When a refund is issued — whether host-initiated, buyer-initiated under your refund policy, or Jitzco-initiated for cancelled events — the refund amount is debited from your Stripe Connect balance. If your Connect balance does not contain sufficient funds (for example, because a payout has already moved them to your bank), Stripe may debit your connected bank account or external account on file where supported by Stripe, or otherwise recover negative balances according to the Stripe Connected Account Agreement and Stripe's applicable rules. Chargebacks (buyer- disputed charges) follow the same mechanics: the disputed amount, plus any Stripe-charged chargeback fee, debits your Connect balance and may be recovered from your connected bank or external account as Stripe permits.

By onboarding through Jitzco, you authorize this debit-balance arrangement per the Stripe Connected Account Agreement.

8. Jitzco may withhold, delay, reverse, or offset payouts

Jitzco may withhold, delay, reverse, or offset payouts to cover (i) refunds, (ii) cancellation penalties, (iii) chargebacks, (iv) suspected fraud, (v) violations of these terms or other Jitzco policies, and (vi) operational risk Jitzco identifies in good faith. Jitzco will inform you of any material hold and provide a reasonable opportunity to respond; emergency holds (active fraud signal, large dispute exposure, account compromise) may take effect immediately.

9. Host cancellation obligations and penalty structure

If you cancel an event after tickets have been sold, Jitzco may assess a cancellation penalty calibrated to the proximity to the event date. The intended tier structure is:

• 30+ days before the event: $25 flat administrative fee, plus a 7-day pause on your ability to create new listings.
• 7 to 30 days before the event: $50 per ticket or 15% of the booking total, whichever is greater (cap $500), plus a 14-day pause.
• Less than 7 days before the event: $100 per ticket or 25% of the booking total, whichever is greater (cap $1,000), plus a 21-day pause and an account-review trigger.

For cancellation-penalty calculations, "booking total" means the host listed price subtotal for tickets sold through Jitzco checkout, net of the embedded Jitzco booking fee (i.e., your 90% share), and excluding Stripe processing fees, taxes, and prior refunds, unless otherwise stated.

Jitzco may collect or offset the penalty through your Stripe Connect balance, future payouts, or other recovery mechanisms permitted by Stripe and applicable law under section 7.

10. Buyer refunds when you cancel

When you cancel an event with sold tickets, every affected buyer receives a full refund of the amount they paid through Jitzco checkout — your listed ticket price, which includes the embedded Jitzco 10% booking fee. The buyer is made whole regardless of your refund policy or the cancellation tier.

For the economic split on host-cancelled refunds: the buyer's refund is debited from your Stripe Connect balance per section 7, and Jitzco reverses its 10% booking fee, returning that portion to your Stripe Connect balance — so your net cost is the 90% share you would have received. Stripe processing fees on the original charge are governed by Stripe's policies and may remain a host cost depending on Stripe's fee-handling rules; Jitzco does not refund Stripe processing fees on your behalf. Any cancellation penalty under section 9 is assessed separately from the buyer-refund mechanics described here.

11. Force majeure waiver

If your cancellation results from a documented force majeure event (medical emergency, venue loss outside your control, weather-driven cancellation under local authority guidance, or comparable circumstance), you may request a waiver of the section 9 cancellation penalty by contacting Jitzco at support@jitz.life with supporting documentation. Waiver requests should generally be submitted within 48 hours of the cancellation. Jitzco may consider later requests where circumstances made timely submission impracticable (for example, hospitalization, natural disaster, or other documented hardship). Jitzco reviews the request and supporting documentation; waiver decisions are at Jitzco's reasonable discretion.

12. Your responsibility for taxes, permits, insurance, safety, waivers, venue, and legal compliance

You are solely responsible for: (i) collecting, reporting, and remitting any sales tax, admission tax, VAT, GST, or other taxes applicable to your event; (ii) obtaining any permits or licenses required by the jurisdiction where the event occurs; (iii) carrying appropriate liability and event insurance; (iv) ensuring the safety of attendees, including by collecting waivers where appropriate; (v) securing venue permissions and complying with venue rules; and (vi) complying with all applicable laws and regulations.

Jitzco does not provide tax advice, does not file taxes on your behalf, and does not act as your insurer or venue-permissions agent.

13. External registration / link-out events

If you choose to list an event with external registration (a link to Eventbrite, your own checkout, Smoothcomp, or any other off-platform booking flow) instead of selling tickets on Jitzco, the payment, refund, and chargeback handling all occur outside Jitzco. Jitzco's payout/refund/chargeback mechanics described in sections 6–8 do not apply to external-registration events. Jitzco does not collect the 10% booking fee on link-out events and is not a party to the payment relationship between you and your buyer for those events.

14. Jitzco is not the organizer or operator of your events

Jitzco is a marketplace and discovery platform. Jitzco does not organize, host, instruct, or operate any event listed on the platform. Jitzco does process payments and facilitate bookings for events sold through Jitzco checkout (in contrast to external-registration events), but the host is the merchant of record for the event itself. Jitzco does not guarantee the safety, quality, or legality of any listed event.

15. Compliance with Jitzco marketplace policies

You agree to comply with Jitzco's marketplace policies, including content standards, anti-fraud rules, review and dispute procedures, and the lifecycle rules governing event states (draft, pending review, approved, cancelled, etc.). Violations may result in listing removal, payout holds (per section 8), or host account suspension or termination.

16. Changes to these terms

Jitzco may update these Host Terms of Service from time to time. Material changes (changes to fees, payout timing, cancellation penalties, or Stripe debit authorization language) will be communicated to active hosts via email and may require renewed acceptance before further commerce activity. Continued use of Jitzco host features after a non-material update constitutes acceptance of the updated terms.

17. Indemnification, limitation of liability, governing law, and dispute resolution

You agree to indemnify, defend, and hold harmless Jitzco and its officers, employees, agents, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your events, including any injury, property damage, illness, dispute, or other harm that occurs at or in connection with an event you list, host, or operate; (ii) your collection, reporting, or remission (or failure to do so) of taxes, fees, or other governmental charges applicable to your events; (iii) your compliance with permitting, licensing, insurance, venue, safety, waiver, and other legal requirements under section 12; (iv) your content, statements, or representations on the platform, including any infringement of third-party intellectual-property or publicity rights; (v) your breach of these Host Terms or the general Jitzco Terms of Service; and (vi) any claim by an attendee, third party, or governmental authority arising from your acts, omissions, or events.

Limitation of liability and other general legal provisions in the Jitzco Terms of Service apply to your use of the platform as a host. Governing law and venue follow the dispute-resolution section of the Jitzco Terms of Service. Jitzco may update this indemnification clause as the platform evolves; material changes will be communicated under section 15.

18. Contact

For questions about these Host Terms, contact us at support@jitz.life.