Privacy Policy

1. Information We Collect

Jitzco is a marketplace where practitioners discover and book Brazilian Jiu-Jitsu (BJJ) events, and where hosts list and operate those events. We collect information across the categories below to run the marketplace, process bookings, support hosts and buyers, and meet legal and operational obligations.

• Account information. Name, email address, password or authentication credentials, profile information, belt rank, gym affiliation, social media links, location, and profile photo.
• Public profile and listing information. Host profiles, event listings, event titles and descriptions, images, dates, location, instructors, ticket types, prices, refund policy, capacity, and other listing content. This information is publicly visible on the platform once published.
• Booking, order, and payment-related information. Event purchases, order identifiers, ticket details, the buyer-host relationship for each booking, refund requests, refund status, cancellation records, chargeback and dispute information, and transaction metadata.
• Stripe and payment information. Jitzco uses Stripe and Stripe Connect for payment processing and host onboarding. Stripe may collect and process payment-method details, identity and verification information, bank or external account details, fraud and risk signals, and related payment data. Jitzco does not store full credit card numbers.
• Communications. Messages, inquiries, support requests, refund and cancellation communications, dispute-related communications, host-buyer interactions through or related to the platform, and clarification questions and answers exchanged while Jitzco reviews a claim on an event, instructor, or academy page.
• Usage and device data. Pages visited, features used, browser and device information, IP address, log data, cookies, and analytics and performance data.
• Newsletter and marketing preferences. Email subscription status and opt-in / opt-out preferences.

2. How We Use Information

We use information to:

• Operate the Jitzco marketplace and user accounts.
• Display profiles and listings and facilitate discovery of events.
• Process bookings, orders, payments, refunds, cancellations, chargebacks, and payout support.
• Support host onboarding and Stripe Connect workflows.
• Facilitate communication between buyers and hosts.
• Send transactional emails (booking confirmations, refund and cancellation notices, support responses, and account or security notices).
• Send marketing or newsletter emails only where permitted by applicable law or where you have opted in.
• Monitor safety, fraud, abuse, policy violations, chargeback risk, and overall marketplace integrity.
• Improve product performance, search, usability, and analytics.
• Comply with legal, tax, accounting, fraud- prevention, security, and regulatory obligations.

3. Data Sharing

We do not sell your personal data. We may share information with the following categories of recipients:

• Other users. Public profile and listing information; buyer-host communication information as needed to coordinate bookings; and attendee or order-related details shared with hosts as needed to operate the event.
• Stripe and payment providers. Payment, refund, chargeback, host onboarding, identity verification, risk and fraud, payout, and compliance data necessary to operate the marketplace under Stripe Connect.
• Service providers. Hosting, database, authentication, email delivery, analytics, customer support, image and file storage, security and fraud prevention, and infrastructure providers who process information on our behalf under appropriate contractual safeguards.
• Legal, compliance, and safety recipients. Law enforcement, regulators, courts, payment networks, banks, card issuers, Stripe, or other parties where required or reasonably necessary for legal compliance, safety, fraud prevention, dispute resolution, or platform enforcement.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, in which case information may be transferred subject to this Policy or a successor policy of comparable scope.

4. Cookies and Analytics

Jitzco uses essential cookies for login, session, preferences, and security. Analytics and performance tools may be used to understand usage and improve the platform. Jitzco does not use third-party advertising cookies. You may control cookies through your browser settings; disabling cookies may break login or other core features.

5. Data Retention

Jitzco retains personal information for as long as reasonably necessary to:

• Provide the platform.
• Maintain accounts.
• Process bookings, refunds, cancellations, and disputes.
• Comply with legal, tax, accounting, fraud- prevention, and security obligations.
• Resolve disputes.
• Enforce agreements.

Deletion requests may not immediately remove records that Jitzco must retain for orders, refunds, chargebacks, fraud prevention, tax or accounting, legal compliance, or legitimate business-records purposes. Where information must be retained, it will be limited to what is reasonably necessary for those purposes.

Claim and page-governance records. When someone claims an event, instructor, or academy page, Jitzco keeps the claim, the review decisions, and any clarification questions and answers exchanged during review as private governance records. They are not public page content. Jitzco keeps them only for as long as reasonably necessary to administer claims, resolve ownership or trust disputes, maintain audit integrity, meet legitimate business and legal obligations, and prevent abuse; Jitzco does not promise to keep them indefinitely. If such a record contains sensitive personal information that was not needed, Jitzco may determine that governed removal or masking of that content is appropriate, subject to its applicable governance and legal obligations; the dates, identifiers, decisions, and audit history needed to keep the record trustworthy may remain.

6. Your Rights

Depending on your location and applicable law, you may have rights to:

• Access personal information we hold about you.
• Correct or update inaccurate information.
• Delete information, subject to §5 retention.
• Request a copy or export of your information.
• Object to, or request restriction of, certain processing.
• Opt out of marketing emails.
• Opt out of the sale or sharing of personal information where applicable.

You can manage some information directly through your dashboard settings. For privacy requests, contact support@jitz.life. We may need to verify your identity before fulfilling certain requests, and we will respond within timeframes required by applicable law.

7. Children and Minors

Jitzco is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete it. Minors using Jitzco should do so with parent or guardian involvement, especially for event participation and bookings.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including secure HTTPS connections, access controls, and authentication safeguards. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. International Users and Data Transfers

Jitzco is operated from the United States. If you access Jitzco from outside the U.S., your information may be processed in the U.S. or in other countries where Jitzco or its service providers operate. Those countries may have data-protection laws different from those in your location.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email, in-platform notice, or other reasonable means. Continued use of Jitzco after the effective date of a change means acceptance of the updated Policy where permitted by law.

11. Contact

If you have questions about this Privacy Policy or wish to exercise any rights described in §6, contact us at support@jitz.life.